Application Server
Syncro inaccessible for some users - 500 error
The issue impacting users with a 500 error has been fully resolved. We will post a full root cause analysis and postmortem on all details
We have deployed a fix which has resolved the occurrences of a 500 error preventing access to Syncro for some users. Syncro should now be loading properly. We will continue to monitor to ensure stability. Thank you for your patience while we worked to restore access.
We are seeing that some users are reporting an issue logging into Syncro or accessing various pages. Our team has identified the cause and is working to restore site access as quickly as possible.