Application Server
Syncro inaccessible for some users - 500 error
During our deploy process, our build system leverages a package manager to build our front end assets. There was a brief interruption in this remote package manager that caused the assets to fail to build. Our build system took the failed asset build and added it to the image that was deployed to production. This caused users to experience a 500 error because there were no front end assets.
Our team updated our build process to require success of every build step before moving to the following steps.
The issue impacting users with a 500 error has been fully resolved. We will post a full root cause analysis and postmortem on all details
We have deployed a fix which has resolved the occurrences of a 500 error preventing access to Syncro for some users. Syncro should now be loading properly. We will continue to monitor to ensure stability. Thank you for your patience while we worked to restore access.
We are seeing that some users are reporting an issue logging into Syncro or accessing various pages. Our team has identified the cause and is working to restore site access as quickly as possible.