Application Server

Agents falsely reporting offline

Resolved

The team is closely monitoring agent status. The issue has been resolved, agent status is returning to normal operation.

Problem Identified

The team has identified the issue and is working on restoring the normal offline alert behavior.

Investigating

The team is still actively investigating the issue. We will continue to update as we investigate.

Investigating

We’re experiencing an issue where agents are falsely reporting offline. The team is investigating the issue and has paused offline alerts while the issue is under investigation to mitigate false offline alerts.