Application Server
Slow Site Performance and 500 errors
Platform performance has returned to a consistently stable state, and all Syncro services are fully operational. This incident is now resolved.
Performance has stabilized, and Syncro pages and services are now loading as expected. We are continuing to monitor the environment closely to ensure stability.
We are seeing a positive trend in site performance following our initial adjustments. Our team continues to apply further optimizations to ensure a full restoration of services. We will provide another update once we have confirmed stability across the platform.
We have successfully identified the root cause of the current performance degradation. Our engineering team is actively implementing adjustments to restore full service. We are monitoring the impact of these changes and will provide further updates as more information becomes available.
We’re seeing reports of slow site latency and 500 errors in various pages across Syncro. PDF generation is also impacted. Our team is actively investigating.