Agent
Remote Desktop feature within Background Tools is not accepting input (keyboard/mouse) on assets with no active Windows session
The issue preventing inputs (keyboard/mouse) on the Windows Lockscreen via the Background Tools Remote Desktop feature has been fully resolved.
To restore functionality, we have successfully rolled back Background Tools to the previous stable version (1.0.69.16165). This issue is now resolved, and you can resume using the Remote Desktop feature as expected.
We are actively investigating the root cause and developing a permanent solution for the Lockscreen access issue before deploying the next official release. We appreciate your patience and thank you for your understanding
We are currently investigating reports that the Remote Desktop feature within Background Tools is not accepting input (keyboard/mouse) on assets where there is no active Windows session. Other functionalities of the Background Tools remain unaffected.
We understand the urgency of remote access and are actively working on a resolution for this input issue.
Recommended Temporary Workaround:
For immediate, uninterrupted remote access, please utilize the Splashtop Remote Access feature available within your Syncro platform. Splashtop access is fully operational and is the recommended temporary solution for accessing systems, particularly those without an active user session.
We will provide an update as soon as we have more information or a fix is deployed. We apologize for any inconvenience this may cause