Backgrounding tools failing to connect

Resolved

We are pleased to announce that the recent issues affecting backgrounding tools have been resolved. Following extensive maintenance and close monitoring, we have seen significant improvements in stability and are confident that the tools are now operating as expected.

We understand the disruptions these issues caused and sincerely appreciate your patience and support during this time. Thank you for partnering with us as we worked to restore full functionality. We are committed to providing a reliable and performant platform, and we will continue to monitor the service closely to ensure ongoing stability.

Monitoring

We have recently conducted additional maintenance on our background tools, resulting in a noticeable improvement in their stability. We will closely monitor the service to guarantee complete operational stability.

Investigating

We have identified a recent disruption affecting backgrounding tools. We will closely monitor the service to guarantee complete operational stability. To facilitate ongoing maintenance and optimization, we will continue to have a daily maintenance window at 06:40 UTC.

Monitoring

We have recently conducted additional maintenance on our background tools. We will closely monitor the service to guarantee complete operational stability. To facilitate ongoing maintenance and optimization, we will continue to have a daily maintenance window at 06:40 UTC.

Investigating

We have identified a recent disruption affecting backgrounding tools and are actively investigating the issue. We are closely monitoring the situation to implement improvements.

Monitoring

We have recently conducted additional maintenance on our background tools, resulting in a noticeable improvement in their stability. We will closely monitor the service to guarantee complete operational stability. To facilitate ongoing maintenance and optimization, we will continue to have a daily maintenance window at 06:40 UTC.

Investigating

To maintain the stability and performance of the background tools, the infrastructure team will perform routine maintenance daily at 6:40 UTC. This maintenance typically lasts for approximately 20 minutes. During this brief period, the background tools may be temporarily unavailable.

The platform team will be performing additional maintenance on the 16th January between 14:00 UTC to 16:00 UTC. Periodic instability in backgrounding tools should be expected during this additional maintenance window.We understand that these maintenance windows can be disruptive to your business operations.

We sincerely apologize for any inconvenience caused and are working diligently to minimize downtime and complete these necessary updates as quickly as possible.

Investigating

We have identified a recent disruption affecting backgrounding tools and are actively investigating the issue. We are closely monitoring the situation to implement improvements.

Monitoring

We are seeing that Backgrounding Tools are connecting as expected now. The team will continue to monitor performance over the coming days before considering this issue resolved.

Investigating

We are experiencing an issue with Syncro Backgrounding Tools failing to connect. We are working to investigate and restore functionality as quickly as possible.

2 Affected Services: