We want to provide an update regarding the ongoing SMS functionality outage that began on November 18th. We understand the importance of SMS communication and the impact this outage may have on your operations. Therefore, our team is working to resolve this issue as quickly as possible.

SMS messaging through Syncro is provided by an external source. Unfortunately, we have encountered an unexpected roadblock due to a recent change in requirements imposed by our external provider. These changes have significantly complicated our efforts to restore SMS functionality. We are actively engaged with our provider to address these new requirements and work towards a solution. We will continue to provide updates as we make progress.

If you’re severely affected by this issue, please consider bringing your own (BYO) Twilio as a workaround. Please take a look at our documentation for details.
http://docs.syncromsp.com/en_US/imported/twilio

We apologize for any inconvenience this outage may cause and appreciate your patience and understanding.
Thank you for your continued partnership.