Background Workers

Attachment Uploads Unavailable

Resolved

Attachments are now observed as functional and have returned to normal operation.

Monitoring

Deployments are nearing completion and we are observing that attachments can be uploaded on systems where the deployment has been completed. We will continue to monitor improvements.

Problem Identified

Root cause has been identified and solutions are currently being implemented. Further updates will be posted as we move into deployment.

Investigating

An issue regarding the inability to upload attachments to Tickets, Assets and Invoices has been identified. We are currently investigating these reports.