Application Server

Intermittent 500 errors when accessing Syncro pages


After monitoring the situation for reoccurrence of original issue, we are ready to resolve this issue as cleared.


Our team has rolled back the change causing 500 errors for some Syncro partners and we are seeing pages load and behave normally. We will monitor the situation to ensure no other issues are still present before calling the issue fulled resolved.

Problem Identified

We have detected that a recent change is causing 500 errors when Syncro Partners try to load Syncro pages when certain conditions are met. Our team is currently working to roll back this change and resume normal behavior.