Agent
Issues with running scripts
We have confirmed the issue with Background Processing has been resolved. A full postmortem will be posted to this status page early next week.
Our engineering team has implemented a fix and queues are processing. We are monitoring to confirm that all queues process as expected.
30 minute and hourly scripts that were triggered during the outage will run on their next scheduled run. Daily, weekly, and monthly scripts, schedule reports, ticket attachments, recurring invoices and other background processes will be processed as the queues clear over the course of the next couple hours.
Our engineering team has identified the problem with our background processing system.
This is impacting all background processing including: scripting, scheduled reports, and notifications.
We are working on a fix for the issues.
Some users are reporting that they are unable to run scripts, the development team is looking into this.