Application Server

Delays with new Syncro Agent installs completing their first sync


We released a fix to address the latency issues with new device check ins and have been continuing to monitor closely and have confirmed no further delays at this time.

This issue is now resolved, but if you are encountering any further issues please reach out to us at and we’ll be happy to assist you.

Problem Identified

The team is currently working to address an issue that’s causing delays with new Syncro Agent Installs checking in and completing their first sync. Until the fix for this is released, new installs may take up to 30 minutes to complete their first sync.