Application Server
Assets falsely reporting offline
After continued monitoring, the team is seeing that online presence connections remain stable and so we’re closing this issue.
If you have any further questions or concerns do not hesitate to reach out to us at help@syncromsp.com for further assistance.
We are seeing that online presence connections have been restored and online Syncro Agents are reporting presence as expected now. The team will continue to monitor the situation closely before calling this incident resolved.
The team has identified the issue and are actively working to restore online presence connections now. We’ll continue to post updates as we have more information.
We’re seeing multiple reports of Syncro devices falsely reporting offline. The team is investigating the issue now and will share updates as we have them.