Third Party Services

Quickbooks Online disconnecting for certain accounts once a day

Resolved
Opened

We were alerted to a problem this morning where partners were reporting they were having to reconnect and s sync Quickbooks Online multiple times over the last several days. We were able to locate a change that went out on Friday 7/14/23 that would cause the Quickbooks Online integration disconnect to happen if certain criteria were met on an account. Once alerted to the issue and the specific criteria to cause it to occur, we were able to fix and resolve the disconnect. Any partners that reconnected QBO before 12:30pm PST Today (July 17th) will need to reconnect and re-sync one more time.