Intermittent Issues with Agent Features

Resolved

Our team has determined the issues have been resolved by the latest agent version release.

Monitoring

We have finished releasing the latest version of the Syncro Agent which expected to resolve issues with Chat, Scripting and other minor areas of the Syncro Agent’s functionality. Our team will be monitoring the fix and will resolve this issue when sufficient time has passed to ensure that the issue is fixed for all affected Partners.

Monitoring

We have begun to release an update to affected Syncro Agents which should resolve the reported issues. We will continue to monitor the release and verify it does resolve the issues as expected. We will update the status site with further updates after doing so.

Opened

We are investigating intermittent issues with our Chat, Scripting and other Agent features for Syncro Agents on Version 176. We are currently working on a fix to resolve these issues.
This issue is unrelated to the ongoing maintenance.

2 Affected Services: