Third Party Services
Worldpay keyed in payments resulting in a 500 error
We were able to work with our upstream partner who deployed a fix. Transactions are now processing successfully and the issue is resolved.
The team has been in persistent communication with Worldpay to regain normal payment processing.
We will continue to produce updates as new information becomes available.
The team is continuing to work directly with Worldpay to remedy keyed-in payment processing.
We apologize for any inconvenience and ask our partners to use the temporary workaround while we work on a resolution.
We are continuing to work with Worldpay to resolve payment processing errors in Syncro.
As a temporary workaround, please visit the following article: https://community.syncromsp.com/t/workaround-for-keyed-in-credit-card-payments-in-worldpay/7339
The team has identified the issue with our payment vendor. The team is continuing to work with our partner for a resolution.
As a temporary workaround, please visit the following article: https://community.syncromsp.com/t/workaround-for-keyed-in-credit-card-payments-in-worldpay/7339
We will provide updates as new information becomes available.
We are investigating reports of a 500 error while attempting to take payments using a keyed in method.