System Maintenance - Platform Downtime

Resolved

The active monitoring period for changes made during our maintenance window has ended. Our team has automated tools monitoring site status and stability that will be used going forward. Thank you for your patience.

Updated

We thank you for your continued patience and understanding during this unexpected extended maintenance window. Our rollback is completed and the system should be functioning and stable for all.

If you were able to access the system between April 12th, 11 pm PT, and April 13, 6:30 am PT and made any changes, please note, that those items will need to be recreated.

We know that you trust us to run your business, and we will be performing a post-mortem and sharing information later this week on tonight’s events.

If you continue to experience any unexpected behavior, please contact Technical Support so that we may log it correctly

Updated

Due to ongoing stability issues, as an unexpected result of our downtime yesterday, we have made the decision to roll back our changes. We expect full system operations to resume within the hour. We will continue to issue updates and apologize for the inconvenience this has caused.

Updated

While we were performing a significant upgrade we ran into some issues. Currently, the site is operational, however, we may experience some intermittent loading issues and degradation of service while we continue to monitor performance. Please continue to monitor this site for updates and contact support to report any new issues.

Updated

We are back up but are still working on some parts of the service. You may experience some intermittent issues. Please continue to monitor this site for updates

Investigating

As previously communicated, Syncro will be performing maintenance. There will be no access to Syncro during this downtime. This status site will be updated again once all service has been restored.

Investigating

As previously communicated, Syncro will be performing maintenance. There will be no access to Syncro during this downtime. This status site will be updated again once all service has been restored.

Ended
Began
Maintenance Planned

As previously communicated, Syncro will be performing maintenance on April 12, 2022 from 8-9 pm PT. There will be no access to Syncro during this downtime. This status site will be updated again once all service has been restored.

3 Affected Services: