Third Party Services
Reports of instances of Splashtop being uninstalled
We rolled out certain aspects of Splashtop today behind-the-scenes, and caught an issue that caused existing Splashtop instances to be unintentionally uninstalled. This issue affects a small percentage of users. We have found the root cause and fixed it. However, we understand that this small percentage of users may have assets out there where Splashtop remains uninstalled. If you were affected by this rollout, there are two ways to remediate this:
- You Have BYO Splashtop Enabled Within Syncro
In this instance, your Splashtop deployments will reinstall themselves on their own within the next three hours. No action is required from you.
- You Did Not Have BYO Splashtop Enabled Within Syncro
In this case, we cannot automatically redeploy Splashtop for you. However, we have added a script into the Community Library called “Redeploy Splashtop - (4/29/21)” Linked below. This script simply takes your deployment code as a script variable, and you can bulk deploy this to all of your affected assets.
We have found the issue that caused splashtop agents to be uninstalled and fixed the issue which is currently being sent out in an update. We are monitoring the update as it goes out and are working on a solution for users affected by this bug. More updates to come shortly
We have received reports of splashtop agents uninstalling and our engineers investigating the issue. We will post more updates shortly.