Third Party Services

Inbound Email Delays

Resolved

We are seeing that our upstream provider recovered the remaining impacted services and they are currently monitoring system performances. New inbound email appears to be populating nearly instantly in the system currently. We sincerely apologize for the inconvenience this has caused and thank you for your patience.

Monitoring

Our upstream partner is confident that they have identified the source of the issue and are continuing work to recover the remaining impacted services. We will provide another update in 30 minutes or sooner. We sincerely apologize for the inconvenience this has caused and thank you for your patience.

Monitoring

Our upstream provider is working to get delayed messages delivered as quickly as possible. We’re still seeing intermittent latency as great as 20-45 minutes currently. Thank you for your continued patience with this. We’ll update as we have more information on this issue. Please feel free to reach out to us at help@syncromsp.com with any questions.

Monitoring

We are still monitoring the issue we’re seeing with our upstream provider that’s causing inbound email delays in the system currently. We’ll continue to post updates as we have more information.

Monitoring

We are seeing that inbound email is still populating in the system but with significant delays currently. We’ll continue to monitor and update until the outage with our upstream partner has been resolved.

Assessed

An upstream partner is experiencing routing delays with email. We are working with them to get the delay addressed. We will continue to update as we have more information.