Investigating Installer Digital Signature Issue

Resolved May 31, 2019 12:48 PM PDT

The certification for the Agent installers has been replaced and tested. We recommend downloading a new installer before proceeding with installation to receive the updated certification.

Problem Identified May 28, 2019 4:06 PM PDT

We are continuing to work with our upstream partner to solve the signature issuance error. It has been discovered that the signature was mistakenly revoked and we are working with them to have it restored as fast as possible. The incident will be ongoing until the cert has been restored. We apologize for the ongoing incident.

Problem Identified May 28, 2019 2:56 PM PDT

We are continuing to work on the Signature Issuance error with our 3rd party partner. The incident is ongoing and may be protracted while we work with our partner. We apologize for the length of time it’s taking and will continue to update as we have more information.

Opened May 28, 2019 1:15 PM PDT

We are investigating a reported issue with the RMM Agent installer. The installer remains safe to install during this time and we will update as we have more information.